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Australia AUD $
Austria EUR €
Belgium EUR €
Canada CAD $
Czechia CZK Kč
Denmark DKK kr.
Finland EUR €
France EUR €
Germany EUR €
Hong Kong SAR HKD $
Ireland EUR €
Israel ILS ₪
Italy EUR €
Japan JPY ¥
Malaysia MYR RM
Netherlands EUR €
New Zealand NZD $
Norway USD $
Poland PLN zł
Portugal EUR €
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South Korea KRW ₩
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Frequently asked questions

What is the return policy?

Our goal is for every customer to be happy with their order. Please inspect your item when it arrives and contact us as soon as possible if something is wrong.

We accept return/refund requests for items that arrive faulty, damaged, incorrect, or significantly different from the product description. Please contact us within 7 days of delivery with your order number and clear photos or video of the issue.

We do not generally accept returns for change of mind, wrong colour chosen, wrong size chosen, or if you no longer want the item. This does not affect your rights under Australian Consumer Law.

Are any purchases final sale?

Sale, discounted, or clearance items are generally considered final for change-of-mind returns.

However, if an item is faulty, damaged, incorrect, unsafe, or not as described, you may still be entitled to a remedy under Australian Consumer Law. “Final sale” does not remove your consumer guarantee rights. The ACCC specifically warns businesses not to use blanket “no refunds” wording that denies rights for faulty goods.

When will I get my order?

Orders are usually processed within 2–5 business days.

Estimated delivery times:

Australia: 8–25 business days

New Zealand: 8–25 business days

United States: 8–25 business days

United Kingdom: 8–25 business days

Canada: 10–30 business days

Europe: 10–30 business days

Rest of world: 15–35 business days

Delivery times are estimates only and may vary due to customs, courier delays, public holidays, weather, or peak periods. Some orders may arrive in separate packages if items are shipped from different fulfilment partners.

Where are your products manufactured?

Our products are sourced from selected global manufacturing and fulfilment partners. We focus on gothic jewellery, alt handbags, and statement accessories that match the Saint Noire style.

As we work with international suppliers, some items may ship directly from overseas fulfilment locations.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order. From time to time, we may offer free shipping promotions or order-value shipping discounts.

International customers may be responsible for customs fees, import duties, taxes, or other local charges depending on their country.

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